FAQ

RETURN & REFUND

Received something not quite right? No worries — we’ve got you.
  1. Send us a video showing the issue
  2. Once approved, send the item back to us
  3. We'll replace it or refund you, no stress
What should I do if I got the wrong or damaged product?

Oops — let’s fix that fast. Just file a return or refund request through the shop you ordered from
(Shopee, TikTok Shop, or Lazada). Make sure to include your order number and account details so
we can sort it out quick.